Refund Policy

Please find our refund policy below for the following items:

Starter Plans PDF

Typically there are no refunds for Starter Plan PDF sales. It’s similar to downloading an e-book, reading it, and then wanting to send it back. If for some reason, we have yet to send you the PDF, and you wish to have your money refunded, we will review your case and if it was our fault, we will gladly refund you your money.

Single-use Build Licenses

There are no refunds for single-use build license sales. It’s similar to downloading an e-book, reading it, and then wanting to send it back. If for some reason, we have yet to send you the downloadable files, and you wish to have your money refunded, we will review your case and if it was our fault, we will gladly refund you your money.

Customizations

There are no refunds on customizations made to your starter plans. Once you have committed to submit a request for your customizations and you have paid the invoice, our team will begin working right away to perform your customizations for you. Therefore, we cannot offer you a refund on this request.

Deposits

We don’t allow refunds on Deposits. If you’ve placed a deposit with us it’s because you want to move forward with creating your site plan for your home along with your structural engineering services. Our team will begin work immediately on this and as such we will not be able to refund any amount of your deposit to you. All Deposits are final and we will complete the work that comes with your deposit, and ensure that you will have it in your possession once completed.

Site Planning/Civil Engineering

We don’t offer refunds for Site Planning/Civil Engineering. A portion of the funds used from your Deposit will go towards these services and will be utilized very quickly.

Structural Engineering

We don’t offer refunds for Structural Engineering. A portion of the funds used from your Deposit will go towards these services and will be utilized very quickly.

Complete Construction Plans

We don’t offer a refund on a set of Complete Construction Plans you will receive from us in order to build one of your homes. After our team has spent close to over 250 combined hours on your project from start to finish, asking for a refund on a set of Complete Construction Plans is morally wrong and we won’t accept it.